Returns and warranty

This page explains what you can do if you change your mind after receiving an item, find a problem with it, or it fails during its warranty: how long you have, and who pays what. The seller is iChoice Co., Ltd. (NICH TEC). Your rights as a consumer under Thai law stay in full. Nothing on this page takes them away.

Summary

If you are not sure which case yours is, contact us and we will help you work it out.

Changing your mind: cancel within 7 days

An order placed on the website is a distance sale. Under the Direct Sales and Direct Marketing Act B.E. 2545 (2002) you may cancel the purchase without giving a reason within 7 days of receiving the goods. We apply this term to every order placed on the website.

How to use the right

1. Tell us in writing within 7 days of receiving the goods: by email to info@nichtec.com, by LINE message to @nichtec, through the contact form, or by letter to the shop address. You may phone first, but please send a written message too. We count the day you send your message as the day you told us.
2. In the message give the order number and the items you want to return.
3. We confirm and tell you how to return the goods within 3 working days. You choose: bring them to the shop yourself, have us arrange a collection, or send them back by courier with postage payable at our end, as we explain.
4. We refund you within 15 days of the day we receive your cancellation.

Costs

We pay for returning the goods when you cancel within 7 days. We refund the full amount you paid for them, including the delivery fee you paid when you ordered.

Condition of returned goods

• The item, accessories, cables, manuals and gifts must be complete as you received them. Please keep the box and packaging until the goods are returned.
• Opening the box, switching the item on, trying it, or fitting it into your computer does not cost you the right. We make no deduction for marks that normal opening and fitting leave.
• Remove the item from your computer, sign out of any accounts and passwords set on the device, and delete your data before you return it.
• If the item is damaged beyond what normal opening and fitting cause, for example bent socket pins, a burnt connector, a cracked case or missing parts, we may deduct the loss in value from the refund. We tell you the amount and the reason in writing before we refund.

What we do not take back for a change of mind

• Software, licences and digital codes once the seal is broken or the code has been revealed.
• A computer we assembled from a list of parts you chose yourself in the PC builder, once we have started assembling it. Before assembly starts you can cancel: contact us at once. Ready-built PCs that the shop sells as standard products are not covered by this rule.
• Items damaged by the buyer beyond normal opening and fitting.

In all three cases, if the item is faulty or the wrong model we still replace or refund it as described in the next section.

Faulty, wrong or damaged in transit

If you find the problem within 7 days of receiving the item, we replace it with a new one.

1. Check the item as soon as it arrives. If you can, film the unboxing in one continuous take, starting before you open the box and showing the address label and the condition of the item. The video helps us claim from the courier and get your replacement to you faster.
2. Tell us, with the order number, photos or video, and what you found.
3. We check and reply within 1 working day. If we accept the case, we send the same model. If it is sold out we offer an equal or better model, or a full refund, whichever you choose.
4. We pay for the return and for sending the replacement.

If our check shows the item is not faulty, for example it was used the wrong way, we explain why and send it back at the actual delivery cost.

A replacement like this is not a warranty claim, so it does not have to wait for a service centre.

Warranty

Who gives the warranty

• Most new items are covered by the maker or its Thai distributor (a Thai-distributor warranty). We take in the claim and pass it on. We remain the seller and stay responsible to you throughout.
• Ready-built PCs from the shop, and PCs we assemble for you, carry the warranty of each part for that part's period. If the problem comes from our assembly, such as a loose cable or a wrong fitting, we fix it at no charge within the warranty period of the machine.
• Used items are covered by the shop's own warranty. See the used items section below.
• Each product page states who gives the warranty, for how long, and the exceptions for that product. If it differs from this page, the product page and your tax invoice apply.

Warranty periods

When the warranty starts

The warranty starts on the day your order is completed: the day you collect the goods, or the day we record that the goods reached you. If nobody records it, the system completes the order by itself 7 days after we dispatch the goods. You can see the end date for each item on the warranty check page by entering the serial number, or on your order page.

How to claim

1. Have the serial number and your tax invoice, receipt or order confirmation email ready.
2. Check the end date on the warranty check page.
3. Contact us by phone on 052-005-034, by LINE @nichtec, or through the contact form. Describe the fault and attach photos or a video if you can.
4. Bring the item to the shop during opening hours, or send it as we tell you. Pack it firmly and include the order number and a phone number that works.
5. We log the claim, have it checked or pass it to the warranty provider, and keep you informed by phone or email. Repair time depends on the provider. We give you an estimate when we take the claim in.

Postage: bringing the item to the shop costs nothing. If you send it by courier, you pay to send it to us and we pay to send it back to you.

Please back up your data before every claim. A repair or replacement may erase the drive.

If we cannot repair or replace the same model

We offer an equal or better model, or a refund. We tell you the options and the amount in writing and do nothing until you agree.

What the warranty does not cover

• Damage from drops, impact, liquids, fire, lightning, abnormal power, damp, or animals and insects.
• Physical damage such as bent socket pins, a cracked circuit board, or a burnt or broken connector.
• Items modified or repaired by someone else, or whose seals or warranty stickers have been removed, damaged or replaced.
• Damage from use outside what the maker specifies, for example overclocking beyond the maker's rated values.
• Normal wear, scratches that appear later, and consumables.
• Stuck or dead pixels on a monitor are judged by each maker's standard for that model. We tell you the standard for your model when you ask.

These exceptions do not remove your rights when an item has a defect that existed when it was sold.

Used items

Every used item is a single unit. We state the grade, the known defects and any missing parts in that item's condition note, and ask you to confirm you have read it before you order. What the grades mean

• The warranty period shown on the item's own page is the one that applies. If it differs from this table, the item page wins.
• Defects written in the condition note are not faults and are not covered. Examples are the scratches described, or battery wear at the level we state.
• A defect we did not state is covered. We repair or replace the item, replace it with an equivalent unit if we have one, or refund you.
• Claims work the same way as for new items. The 7-day right to cancel applies to used items too.

Refunds

We refund through the payment method you used, and we issue a credit note every time we refund. We refund within 15 days of the day we receive your cancellation, or of the day we accept your faulty or wrong item report.

• Points you spent on that order go back to your account when the whole order is refunded. Points the order earned are taken back in proportion to the money refunded.
• With cash on delivery, if you open the parcel in front of the courier and find the wrong model or a fault, you can ask the courier company for your money back within 5 days, because the courier holds the cash for 5 days before passing it to us. Contact us and we will help.
• If we cancel your order ourselves, for example because the item is out of stock after you paid, we refund in full the same way.

Contact for returns and claims

Phone 052-005-034, LINE @nichtec, email info@nichtec.com. The shop is open Monday to Saturday, 9:00 to 18:00. You can also use the contact form. Shop address: 422/29 Chiang Mai Land Road, Chang Khlan, Mueang Chiang Mai, Chiang Mai 50100.

To cancel an order before we dispatch it, see How to order and pay. The full terms are in the terms and conditions.